Te99 Privacy Policy —
Your data, our responsibility

Under te99's privacy policy, we only collect information that is necessary to provide our services. No excessive or irrelevant data is gathered. The types of information we collect are described below.

Information collected during registration:

• Full Name (as per National ID)
• Mobile number and email address
• Date of Birth (for age verification purposes)
• Current Address (Division & District)
• Preferred Payment Method Details

Information collected during KYC verification:

• Copy of National ID or Passport
• Selfie or photo ID proof
• Proof of Address (if required)

Information collected automatically during use:

• Device Type & Operating System
• IP address & approximate location
• Browser Type & Language Settings
• Time Spent on the Platform & Pages Visited
• Transaction history and gaming activity

Te99 uses your personal information strictly for defined purposes. We are committed to full transparency in every decision related to your privacy.

Te99 retains your data only for as long as necessary — nothing more. All information is kept while your account remains active. After account closure, certain data may be retained for a specific period to meet legal obligations.

• Account identity information: up to 5 years after account closure
• Transaction records: minimum 7 years (as required by law)
• Customer support records: up to 3 years
• Log files and technical data: up to 12 months
• Marketing consent records: 3 years after consent is withdrawn

Once the retention period expires, your data is securely deleted or anonymized. The deletion process follows international security standards.

Te99 never sells your personal data. However, in limited circumstances, certain information may be shared with specific third parties. Your privacy is respected in every such instance.

When information may be shared:

• Payment Providers: To facilitate payment gateway services such as bKash, Nagad, Rocket, or other providers
• KYC partner: With licensed entities for identity verification
• Legal authority: Mandatory disclosure by court or government order
• Security Partners: For anti-money laundering and fraud investigation
• Technology Partners: Service providers essential for platform operations

Strict Data Processing Agreements (DPA) are in place with all third parties, binding them to protect your data.

Te99 uses cookies to enhance your browsing experience on the website. Cookies are small text files stored on your device that help the platform remember your preferences and session information.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
• Functional cookies: To remember your language, settings, and preferences.
• Analytics Cookies: For monitoring and improving platform performance.
• Marketing Cookies: To show you relevant ads based on your interests (subject to your consent).

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of some platform features.

Under te99's privacy policy, you hold the following rights over your personal data. Contact our support team to exercise any of these rights.

We typically respond to rights requests within 30 days of receipt. For complex cases, this may be extended to a maximum of 90 days, and you will be informed accordingly.

Te99 strictly prohibits the use of its platform by anyone under 18. In line with our privacy policy, we do not knowingly collect any data from minors.

• Age verification is carried out at the time of registration.
• If a minor has accidentally registered, their account and data will be deleted immediately.
• Parents are advised to keep parental controls active on their devices.
• If you become aware that a minor's information has been collected, please contact us immediately.

Te99 upholds the highest industry security standards to protect your personal data. Both technical and administrative safeguards are in place to enforce our privacy policy.

Technical Security Measures:

• 256-bit SSL/TLS encryption on all data transfers
• Database storage secured with AES-256 encryption
• Two-Factor Authentication (2FA) Support
• Regular Security Penetration Testing
• Real-time firewall and intrusion detection
• Automated suspicious activity detection

Administrative Security Measures:

• Regular data protection training for staff
• Least-Privilege Access Policy — only authorized staff can view your data
• All access logs are recorded and reviewed regularly
• Strict NDA & DPA Agreements with Third Parties

Te99 may update its privacy policy to reflect business changes, new legal requirements, or technological developments. You will be properly notified before any significant changes take effect.

• The "Last updated" date at the top of this page is always kept current.
• A notification is sent to your registered email address for any significant changes.
• Important change notifications may be displayed after login.
• Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, you can reach out to our dedicated Privacy Team.

• Email: [email protected]
• Response time: Within 48 business hours
• Live Chat: 24/7 support is available on the platform

If your privacy concern is not resolved to your satisfaction, you may also file a complaint with the relevant data protection authority.